Privacy Policy

About this policy

Onside Growth provides website, advertising and SEO services, supported by Onside Hub. This policy covers our public website at onsidegrowth.com.au and our client workspace at hub.onsidegrowth.com.au.

References to “we”, “us” and “our” mean Onside Growth. For a question or privacy request, email info@onsidegrowth.com.au. Features and connected services available in Hub depend on your agreed service and workspace configuration.

Information we handle

Contact information: the name, email address, business details and messages you choose to send us.
Hub account information: your sign-in identity, name, email, organisation, workspace membership and permissions.
Connected service information: selected account or property identifiers, authorisation details and marketing reports from services connected to your workspace. Where website-management features are enabled, this also includes website content and connected repository or deployment information.
Workspace content: information you provide about your business, conversations, AI responses, selected report results, drafts and records of reviews, approvals and actions.
Technical and security information: information such as IP addresses, browser details, request times, errors and access records used to deliver and protect the services.

The website’s project brief form prepares text in your browser. Choosing “Copy your brief” copies that text to your clipboard without sending it to us. Where “Send enquiry” is available, choosing it sends your name, email address and brief through our website server and email provider, Resend, for forwarding to info@onsidegrowth.com.au. Sending is unavailable until our email service is configured. You can also contact us directly by email.

We do not save form submissions in a website database or CRM. Our email provider and the receiving mailbox may retain submitted information according to their settings and applicable requirements. Security controls use limited request information to help prevent misuse; we do not deliberately log enquiry text.

How we use information

We use information to respond to enquiries, provide agreed services, manage authorised workspace access, retrieve and explain connected marketing reports, support permitted content work, maintain security and keep appropriate business and activity records.

Authorised agency staff and members of your client workspace can access information according to their responsibilities and permissions. Your organisation is responsible for choosing its authorised users and providing information it is entitled to share.

Cookies and analytics

Cookies and similar browser storage support the functions you use:

Sign-in and connection security: Hub uses session cookies and short-lived security cookies to recognise a signed-in user and validate login or account-connection requests.
Saved inspiration: the public website saves the identifiers of your selected design ideas in this browser’s local storage. You can remove saved ideas in Inspiration or clear your browser’s site data.
Temporary workspace state: Hub may keep short-lived information in browser storage to support invitations, connection windows and recovery of an unfinished draft.

GA4 and Google Ads measurement: we plan to use Google Analytics 4 (GA4) to understand activity on our website and Google Ads conversion measurement to understand whether our advertising leads to selected actions. When enabled, these tools may use cookies and collect page views, selected enquiry events, browser or device details and online identifiers, with measurement events sent to Google. Our page-view events use public page paths without query strings, and our measurement events do not include enquiry names, email addresses or brief text.

Measurement is disabled in this release’s default configuration. Before enabling it, we will publish the active measurement details, cookie and storage periods, and applicable privacy choices or consent controls. When enquiry measurement is enabled, a conversion records that our email provider accepted an enquiry for sending. It does not confirm delivery to our inbox, a qualified lead or a sale. Copying a brief or clicking a contact link is not counted as a submitted enquiry.

We do not use visitor measurement data for personalised advertising, remarketing or creating advertising audiences. Conversion measurement can use advertising-related cookies without enabling personalised advertising. We do not record visitor sessions. Reading a client’s Google Ads or GA4 reports in Hub is separate from these website measurement features.

You can manage cookies and stored site data through your browser settings. Blocking necessary storage can prevent sign-in or other requested features from working. Clearing site data also removes browser-local saved ideas and draft state.

Google connections and AI

When you authorise a Google connection, Hub accesses the selected accounts and marketing information needed for the reporting features you use, such as Analytics, Search Console or Google Ads reports. It stores connection authorisation details and relevant reports so that your authorised workspace users and agency team can use those features.

When you use AI assistance, selected messages, relevant conversation history, business context and connected-report results may be sent to OpenAI to answer your request. Conversations and response records may also be retained in Hub. Avoid including unnecessary personal or sensitive information in messages.

Our use of Google user data is limited to the purposes explained here and the applicable Google API Services User Data Policy, including its Limited Use requirements where applicable. New uses that require further consent will be explained before they begin.

You can disconnect a service in Hub and revoke access through that provider’s account settings. Disconnecting does not automatically erase reports, conversations or records already held. Contact us if you want to request their deletion.

Overseas processing

Our providers may process or store information in Australia and in other countries where they and their service providers operate. Processing locations depend on the connected services and features you use. Contact us for information about the providers and processing locations relevant to your service.

Security and retention

We use access controls and other safeguards appropriate to the information and services involved. Access to client workspaces is limited by membership and permissions.

Information is retained according to its purpose, the service agreement, security and audit needs, and applicable legal requirements. Ending access or archiving a workspace does not automatically delete its records. Backups and records needed for legal, contractual or security purposes may remain after other information is removed.

Requests and complaints

Email info@onsidegrowth.com.au to ask about our handling of information or request access, correction or deletion. Please identify the relevant service or workspace without sending passwords or access tokens.

We may need to verify your identity and authority before responding. We will explain any limits on a request, including information that must be retained or is controlled by your organisation or another provider. Available rights and complaint options depend on the law that applies to the information and service.

If you have a concern, contact us with enough detail to investigate and respond. We will explain the outcome and any further complaint avenue available under applicable law.

Policy updates

We will update this page when our practices change and show the latest revision date above. Where a change requires a separate notice or consent, we will provide it before the relevant new use begins.

See our Website Terms and Onside Hub Terms for the conditions of using these services.